Shipping & Returns

Where we ship

We deliver across India. Once your order is confirmed on WhatsApp, we share dispatch and tracking details with you directly.

Dispatch & delivery

• In-stock pieces are typically dispatched within 2–4 working days.
• Made-to-order or Jadau Kundan pieces may take longer — we will tell you upfront.
• Every parcel is tracked, and we share the tracking link with you.

Packaging

Each piece is sent in protective, gift-ready packaging so it arrives exactly as intended — and is ready to give.

Returns & claims

We want you to be delighted with your piece. If something isn't right when it arrives, we'll help put it right — the one thing we ask is that you follow the simple step below, which protects both you and us.

Please film opening your parcel

For your protection and ours, please record a single, continuous unboxing video when your parcel arrives. Start filming before you break the seal and keep recording, in one unedited clip, until the piece is fully unwrapped. The video should clearly show:

• the sealed parcel with the shipping label visible,
• the seal being opened for the first time, and
• all of the contents, including the jewellery and its packaging.

This video is required as proof for any claim of transit damage, a manufacturing defect, a wrong item, or a missing item. Without a clear, unbroken unboxing video we are unable to accept these claims — this one step lets us resolve genuine issues quickly and protects everyone from fraudulent ones.

How to report an issue

Message us on our official WhatsApp number within 24 hours of delivery, with your unboxing video and a short description of the problem. We'll respond personally and, for a verified defect, send a replacement once the piece is returned to us.

What we can help with

• Pieces damaged in transit
• Manufacturing defects
• A wrong or missing item

What we're unable to accept

• Change of mind after delivery
• Natural tarnish — this is normal and easily cleaned (see our Care guide)
• Damage from wear, misuse or accident
• Made-to-order and customised pieces, unless they arrived faulty
• For hygiene reasons, earrings and nose pins, unless faulty

Refunds & replacements

We do not offer refunds. For a verified claim we provide a replacement only, and only once the defective piece has been sent back to us. As we take no online payment, everything is arranged directly with you on WhatsApp.